As a Senior (ITIL) Service Manager at Nationale Nederlanden (NN), you will support the Marketing Automation team at one of the Netherlands’ largest financial companies. Based in The Hague, you will use your operations skills and expertise to optimize our complex IT environment, keeping things running smoothly and fixing problems along the way. So doing, you will help us care for what matters most to our customers and stakeholders.
In this role, you will be responsible for the IT Service Management of our Marketing applications. This will include monitoring incidents, problems and risks and managing knowledge and change. You will also supervise the life cycle management of all our Marketing applications and interfaces including all related infrastructure, building, monitoring and operating processes. In addition, you will:
NN invests in an inclusive, inspiring work environment and skills and competencies for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
While you’ll be officially based in The Hague, we work hybrid at NN. This means that together with your team, you may decide where, when and how you work.
As an operations mastermind, you are energized by Service Management. You have a passion for automation and implementing recurring tasks and an awareness of the security needs of a financial company. You are a team player who takes responsibility while sharing knowledge to take your team to a higher level. You also have sufficient experience and gravitas to engage in technical discussions and convince stakeholders at all levels. You also have:
You will join our Marketing Automation team, which is responsible for the maintenance and development of our Adobe Experience Platform, including features such as analytics, a data platform, journey planning, personalization and data collection. In this role, you will closely cooperate with several end-to-end business unit teams and other platform teams like Customer Data, Salesforce ServiceCloud and CMS. In line with the Agile approach, we’re dedicated to continuous improvement and strive to bring out the best in each other. We value open communications and our motto is to do what we say and to say what we do. Regular office meetups and events help to keep our team motivated.
If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.
Please send your application for Senior (ITIL) Service Manager at NN in The Hague via the button.
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