Vacature Product Owner ServiceNow Platform in The Hague

Ben jij een ondernemende Product Owner die onze ServiceNow Platform teams bij NN in Den Haag kan leiden? We streven ernaar om een sociaal verantwoord technologiebedrijf te worden dat digitale producten levert die onze klanten waarderen.

Wat ga je doen?

Als Product Owner ben je verantwoordelijk voor een stabiel ServiceNow platform en faciliteer je het oplossen van zakelijke problemen binnen het hele bedrijf. Je werkt samen met (senior) business- en IT-stakeholders en leidt je productteam in het ontwerpen en bouwen van oplossingen die bedrijfswaarde bevorderen.

ServiceNow Foundation team: Beheer van platformstabiliteit en -beveiliging.
ServiceNow Enablement team: Ontwikkeling van nieuwe apps en modules.

Jij speelt een cruciale rol in de platformstrategie van NN en werkt samen met senior leiders en architecten om waardevolle bedrijfsoplossingen te ontwikkelen. Deze functie is uitgelicht op itinfinance.nl — de vacaturebank voor Product Owner ServiceNow Platform met een professionele community en nieuwsbrief.

We are looking for an entrepreneurial Product Owner to lead our ServiceNow Platform teams at NN and help us achieve our goal of becoming a socially responsible tech company that delivers digital products our customers love.

What you are going to do

As a Product Owner for the ServiceNow Platform teams, you will be responsible for providing a stable ServiceNow platform and enabling the entire company to solve business problems through ServiceNow. You will empathize with (senior) business and IT stakeholders, define their needs and problems and lead your product team to design and build solutions that help drive business value. At NN Group, ServiceNow serves as the most important business and IT enabling platform. It supports IT Service Management, IT Asset Management, IT Security Operations and hosts several custom apps via a portal in support of critical internal processes like Human Resources, Facility Management and Procurement. Your scope of responsibilities is split between two empowered product teams:

The ServiceNow Foundation team is responsible for providing a stable, performant and secure ServiceNow platform for the entire company. Their activities include:

LCM for the platform
Platform governance by setting standards and defining patterns
Implementing security measures
Building platform integrations
Management and improvement of ServiceNow modules and apps

The ServiceNow Enablement team is targeted at enabling builders on top of ServiceNow and the development of new custom apps and modules on the platform. Their activities include:

Enabling citizen development
Improving portal UX
Functional management of several modules, like IT Service Management
Onboarding new customers (e.g. business units and countries)
Developing new initiatives (e.g. scoped apps)
Providing application development guidelines and guardrails

In the future ServiceNow will continue to have an important role in NN’s platform strategy as it provides meaningful abstractions to solve business problems, allows the company to leverage AI at scale while remaining in control and provides the backbone for the enterprise management plane. As the Product Owner, you will drive this transformation with your vision and strategy. We aspire to provide a platform that allows business and IT teams to conveniently solve their challenges through our toolkit, with limited cognitive load and friction. Through these activities you will have a significant positive impact on NN’s Future Ready aspiration, by enabling platform solutions that solve hard problems in a standardized and centralized manner.

You will engage with senior leaders within the organization (e.g. architects, C-level executives and Product Managers) to design and implement an effective strategy. You empathize with end users and create cross-organizational partnerships that ensure ServiceNow effectively solves real problems for the company and creates value. At the same time, you will partner with the Domain Architect for ServiceNow and the Product Manager for the NN Engineering Experience & Platforms domain.

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

Salary between €6,406 and €9,151 (based on 40 hours per week) depending on your knowledge and experience
13th month and holiday allowance are paid with your monthly salary
27 vacation days for a 5-day working week and one Diversity Day
A modern pension administered by BeFrank
Plenty of training and learning opportunities
NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
Allowances for setting up your home office and for internet use

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

Plenty of training and learning opportunities in our Learning & Development Centre
A large (international) network of (engineering) colleagues who are keen to share their knowledge with you
The autonomy to steer your own development path

Who you are

Within the ServiceNow Platform teams, we have adopted the “No asshole” rule; as we are looking for colleagues that are good at what they do and are also nice to work with. You bring a positive mindset and energy, which makes you an inspiration to collaborate with. You always have new ideas, you see possibilities and learn from situations. Furthermore, you recognize yourself in (multiple) of the following skills and experiences:

Hard skills - You are good at what you do

Experienced at shaping vision and strategy for a digital platform product
Knowing what it means to successfully build an internal platform of scale with multiple (internal and international) stakeholders
Proficiency in making roadmaps and working in an agile workflow
You know the ServiceNow ecosystem and its features
You are passionate about the ServiceNow ecosystem and actively monitor and apply new innovations

Soft skills - You are nice to work with

Seasoned product leader who’s contextually aware and capable of influencing a diverse group of stakeholders
Focus on solving important business and user problems by empathizing with the end user. You are naturally customer obsessed
Teamwork and collaboration over personal success
Seek first to understand (listening skills), then to be understood
Ability to operate in an international team operating from multiple locations
You display entrepreneurial behavior
You bring a certain drive and want to be successful at creating business value for NN

Who you will work with

The ServiceNow Platform teams are part of the Engineering Experience & Platforms domain within Group IT. This domain is responsible for optimizing the NN engineering experience for the entire company by delivering a frictionless and integrated engineering journey through the Internal Developer Platform and supporting the software delivery lifecycle with CI/CD solutions. While also offering several reliable platforms that provide integration or hosting solutions (e.g. API Gateway and Kubernetes). We serve DevOps teams within NN globally and we can measure our success using the DORA metrics (amongst others). We are successful when DevOps teams optimize their performance on deployment frequency, change lead time, change failure rate, mean time to recover. Aside of course from delivering a positive impact to developer happiness across the company. The domain is product focused and consists of empowered engineers and product teams. We believe in our product-portfolio and understand how it can create value for the company. We really value our culture and nourish it at every opportunity by organizing something fun.

Any questions?

If you have any questions about the job, you can reach to Veerle Meevis (Senior TA Specialist) via [email protected].