Wat je gaat doen

As the Configuration Management process owner, you are the central figure in the process through which our clients can identify and maintain Configuration Items to support their Digital Products. Together with your fellow ITSM process owners, you work towards improving the IT service management processes and report on the process's performance. In this way, you and your ITSM team contribute to the reliability of NN's IT landscape and provide high-quality service to NN as a whole.

You are someone who exactly knows what you want and need. If it's not immediately available, you'll take care of it yourself. Whether it's acquiring knowledge or taking steps forward, you bring an enormous positive energy and ask the right questions, keeping everyone, including management, focused. Thanks to your strong personality, IT Service Management knowledge, and experience, you are a valuable sparring partner. People enjoy being around you because you inspire them from this strength and involve them in continuous optimization, both in English and preferably Dutch. Additionally, knowledge of ServiceNow ITSM/ITOM is a plus!

Realistic Results:

Establishing and documenting a lean Configuration Management Process in line with the NN-Group strategy and objectives
Building a foundation for IT Digital Products to achieve Chain Monitoring
Working together with stakeholders to integrate other sources with the CMDB to enhance the multi-source CMDB
Develop dashboards and reports to provide insight into the maturity and health of the CMDB
Ensuring that the Configuration Management process is compliant with all relevant regulations, standards, and policies
Monitoring the performance of the Configuration Management Process and identifying areas for improvement
Coaching IT teams and stakeholders on the configuration management process and procedures
Give guidance/workshops to teams in modelling their Digital Products within the CSDM model and to achieve Chain Monitoring
Automating and simplifying process activities to streamline the process and increase efficiency

Wat wij jou bieden

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

Salary between € 3252,- and € 4646,- depending on your knowledge and experience
13th month and holiday allowance are paid with your monthly salary
27 vacation days for a 5-day working week and one Diversity Day
A modern pension administered by BeFrank
Plenty of training and learning opportunities
NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled
Allowances for setting up your home office and for internet use

We work hybrid at NN. Together with your team, you decide where, how and when you work. The official location of this job is The Hague.

Wat je meebrengt

Around 4-5 years of experience as an ITIL Process Manager
Relevant experience with Configuration Management / ServiceNow ITOM
Knowledge and experience with ITIL processes (ITIL V3, ITIL 4)
A strong sense of energy and a results-oriented approach

Met wie je werkt

You will be working with positive, enthusiastic, and professional colleagues who appreciate collaboration very highly. Doing activities together, such as having a drink or lunch, is highly valued. Each team member is responsible for a process, but is eager to learn from and strengthen one another. The team currently consists of six colleagues. Next to that you will work closely with other teams that are responsible for either developing the process within the NN Service Management tool or the operational activities related to the Configuration Management process. Will you contribute to the team's knowledge and growth by being our new colleague?