Do you have a passion for ensuring reliability in IT Service Management and do you want to establish and maintain an excellent process that optimally manages the life cycle of all configuration items and their relationships with one another? Join our team and play a vital role in ensuring our IT Service Management processes run smoothly. In addition you will be collaborating closely with other Process Owners of related processes to guarantee seamless service delivery. Apply now and be a part of a company that really values reliability.
As the Configuration Management process owner, you are the central figure in the process through which our clients can identify and maintain Configuration Items to support their Digital Products. Together with your fellow ITSM process owners, you work towards improving the IT service management processes and report on the process's performance. In this way, you and your ITSM team contribute to the reliability of NN's IT landscape and provide high-quality service to NN as a whole.
You are someone who exactly knows what you want and need. If it's not immediately available, you'll take care of it yourself. Whether it's acquiring knowledge or taking steps forward, you bring an enormous positive energy and ask the right questions, keeping everyone, including management, focused. Thanks to your strong personality, IT Service Management knowledge, and experience, you are a valuable sparring partner. People enjoy being around you because you inspire them from this strength and involve them in continuous optimization, both in English and preferably Dutch. Additionally, knowledge of ServiceNow ITSM/ITOM is a plus!
Realistic Results:
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:
We work hybrid at NN. Together with your team, you decide where, how and when you work. The official location of this job is The Hague.
You will be working with positive, enthusiastic, and professional colleagues who appreciate collaboration very highly. Doing activities together, such as having a drink or lunch, is highly valued. Each team member is responsible for a process, but is eager to learn from and strengthen one another. The team currently consists of six colleagues. Next to that you will work closely with other teams that are responsible for either developing the process within the NN Service Management tool or the operational activities related to the Configuration Management process. Will you contribute to the team's knowledge and growth by being our new colleague?
Please send your application for Process Owner Configuration Management at NN in The Hague via the button.
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