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Service Manager IT - Allianz

Locatie: Rotterdam/Brussels
As Service Manager, you focus on end to end delivering of ICT Infrastructure services provided by internal departments and external suppliers.

Allianz is the HOME for those who DARE!

About Allianz in the Benelux

Allianz is a global leader in insurance and financial services provision. It is present in over 70 countries, employing more than 140.000 people serving more than 86 million customers. In the Benelux, Allianz offers a broad range of insurance products and services for individuals, the self-employed, SMEs and large companies through its network of insurance brokers. In Belgium and Luxembourg, Allianz serves more than 900,000 customers, employs close to 950 people and collects 2.1 billion euros. In the Netherlands, Allianz serves over 1.3 million customers with the help of distribution partners and its direct writer, Allsecur. Allianz employs approximately 1,000 people in the Netherlands and collects 1.1 billion euros in gross premiums in that country. Functie

As Service Manager, you focus on end to end delivering of ICT Infrastructure services provided by internal departments and external suppliers. Building a strong relationship with the providers and managing the Service Descriptions with strong SLA and KPI is key in this job. Important is the communication and transparency towards the requester (ICT department or Business).

You will be a team and be the back-up for the Incident / problem manager. In this position you ensure the IM process runs smoothly and updates the Incident (Major) management process, procedures and reporting to guarantee the quality of the IM process for the BENE organization. In this role you are in contact with all ICT departments (Infrastructure and Development), ICT providers and Business.

Functie eisen

Specific skills:

  • ITIL Foundation
  • General ICT Infrastructure knowledge
  • Incident management
  • Service management
  • Knowledge SLA & KPI

General Skills:

  • Open-minded, strong analytical and structured approach
  • Process minded
  • Ability to be pro-active, organized, to take ownership and to work independently and on teams.
  • Good collaboration and communication as well as negotiating skills
  • Service minded and eager to learn

Required experience:

  • Experience in Service management for minimum 2 years
  • Experience in Incident management for minimum 1 year
  • Experience in setting up and controlling ITIL processes
  • Knowledge of outsourcing management and control in the infrastructure area

What do you get in return?

  • We offer you a challenging role in an international landscape (mainly Rotterdam/Brussels).
  • Working in a dynamic environment at Allianz, the world leader in assistance and insurance
  • A pleasant working atmosphere and a great work-life balance
  • An experienced and enthusiastic team
  • An engaging, analytical, social, multilingual job in a close-knit Benelux company
  • A company located in the heart of Brussels at walking distance from the metro (move planned in 2019 to brand new building at walking distance from the north station)
  • A company located in the heart of Rotterdam at Coolsingel
  • Development opportunities and an attractive salary package supplemented with extra-legal benefits in line with your experience

Inlichtingen 
Have we sparked your interest?
Don’t hesitate, apply online and discover your potential at Allianz!
Do you have any questions regarding this job opening? Please contact:

Marjolijn van Tol

Teamlead Recruitment
T: +31 (0)88 577 6910
E: marjolijn.van.tol@allianz.nl 

Location:
Rotterdam/Brussels

Information and application:

Apply:

Please send your application for Service Manager IT at Allianz in Rotterdam/Brussels including your CV via our website.

Job posted

14 mei 2018
Apply Now

More information:

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Contact:
Marjolijn van Tol
Teamlead Recruitment
t. +31 (0)88 577 6910
E-mail

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Contactgegevens

CareerGuide

Argonweg 14
1362 AA Almere

Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

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06-41454957
  Pieter Lammers
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