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Service Delivery Officer - NN

Location: The Hague
Salary: € 3566 - € 5095 a month
Employment: Full-time
As a Service Delivery Officer you support our FSC Management Team to provide a clear understanding of what our customers require.

Are you the ambitious Service Delivery Officer that we are looking for, do you want to advance your career in our challenging, international finance community to realise our Finance dream?

Within NN Group we have a Finance Service Centre (FSC) that offers a wide range of products (e.g. reporting, accounting, payments) to the different NN business units and countries. A growing number of entities/labels are onboarded to use our smart standardised processes and services of the FSC. With this intra-group outsourcing model, a certain level of governance is required to maintain and ensure continuous improvement of our finance service delivery to our customers. The department Service & Change resides under Central Services & Innovation and is responsible for the interaction with the customers on the generic service levels.

As Service Delivery Officer you are supporting the value streams to provide transparency in the agreements we have with our customers. You work together with other Finance departments within Group Finance & Reporting and with the counterparts at the entities within the Netherlands and International.

This job offers you a monthly salary between €3.566  and €5.095 depending on your experience. This is based on a 36-hour work week, excluding a 13th month and holiday allowance.

Your impact as a Service Delivery Officer at NN

As a Service Delivery Officer you support our FSC Management Team to provide a clear understanding of what our customers require. You will take responsibility for central service management deliverables (for instance: Signed outsourcing agreements, KPI reporting, Performance analysis in relation to the outsourcing agreements, assisting with the agenda of the monthly User Boards (Netherlands, International).

You facilitate the FSC service owners with a correct and complete registrations of the agreements we made. Both Service owners as well as Customers rely on our registration that relates to our agreed performance levels and KPIs. The FSC has the ambition to have a clear set of agreement on our offering towards the NN Group entities.

Together with the other Service Delivery Officer, you will be the person to ensure that we have all the necessary agreement with our customers. You also create reports of our performance and share these reports with our customers during required performance meetings.

Your responsibilities

Amongst others, the Service Delivery Officer will:

  • Develop and maintain the Service Catalogue (SC) and the Intragroup Outsourcing Agreements (IOAs) that have been agreed upon.
  • Maintain a profound understanding of the services provided by the FSC and keep current with developments within the Value Streams
  • Support the value streams with their contract management responsibilities when it relates to support FSC is requesting from internal and external providers.
  • Develop and maintain a KPI framework and reports to ensure our customers know how we perform.
  • Support the Head of Service & Change with monitoring on progress of activities performed by service delivery support and available capacity.

Who you are

  • You have knowledge of SLAs, Service Catalogue and KPI performance management, preferable within the insurance industry and within the field of Finance.
  • You have excellent communication skills and are fluent in Dutch and English and you are convincing and able to flex communication with the audience in mind.
  • You are stress-resistant, you get things done, and work punctual and precise.
  • You have affinity with IT, digitalization, data and other IT related trends that will influence the future Finance landscape.
  • You have a Bachelor degree, preferably in Business & IT, Finance, Economics, Business Administration or similar.

Your colleagues

You will be part of a team of relative independent officers, in a dynamic environment within a mixed team of finance and change professionals with which you will work on a daily basis. Furthermore you will be part of the Group Finance and Reporting team where you will be supported in taking the lead in designing your own career path, by helping you to build content expertise in a specific or a variety of Finance domains and/or to develop yourself in the various roles we can offer in the Finance community.

Continue developing

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

  • Plenty of training and learning opportunities in our Learning & Development Centre
  • A large (international) network of colleagues who are keen to share their knowledge with you
  • The autonomy to set out your own development path

Employee benefits

You are more than a colleague and that is something we understand very well at NN. You have many roles in life, leading to different choices. At NN we give you the opportunity to select employee benefits that are important to you. For instance buying additional leave days and flexible working hours. In consultation with your manager and your direct colleagues, you are able to work out of any location at any time. You get enough flexibility to adjust your working pattern to your personal needs. Also part of the benefits are (currently online) sports lessons and a special allowance to set up your home office and internet use. In addition, you will receive:

  • Salary between €3.566 and €5.095  (36 hrs week) depending on your knowledge and experience
  • Collective pension scheme with a personal contribution of only 6%
  • 194.4 hours of leave, based on a 36-hour week (that’s 27 vacation days for a 5-day working week) and one Diversity Day
  • Holiday allowance and a 13th month, paid with your monthly salary
  • NS Business Card 2nd class, which gives you unlimited travel 7 days a week. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled for business and commuting.

At NN we work hybrid. We combine working from home and working in the office. Teams can meet online or in person. You and your team agree on what suits you best. We have set up our offices in such a way that there is a suitable place for every type of work. The official location for this job is The Hague.

Will you be our new colleague?

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.

Apply now

If you have any questions about the vacancy or the process, you can reach out via phone or WhatsApp to Andre Komaromi (Sr. Corporate Recruiter) via 06 12417927.

This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.

The Hague

Information and application:


Please send your application for Service Delivery Officer at NN in The Hague including your CV via our website.

Job code:
Job posted
27 april 2022
Apply Now
More information:

If you have any questions about the vacancy or the process, you can reach out via phone or WhatsApp to André Komáromi (Sr. Corporate Recruiter).

André Komáromi
Recruiter Finance & Risk
m. 06 1241 7927

Read all about working at NN

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Postbus 60184
1320 AE Almere

Tel: 036 - 7440 136

KvK 32090652
ING Bank NL91INGB065.42.67.456
BTW NL.8106.57.041.B01

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