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Customer Technology - Senior Associate - PwC

Locatie: Amsterdam
As a Customer Technology Senior Associate in the Customer practice, you will support clients with commercial issues across the strategy to execution spectrum.

The world is changing rapidly and our clients face substantial challenges as a result. Technologies such as blockchain, artificial intelligence, augmented & virtual reality, and the internet of things are rapidly reshaping our world and evolving at breakneck speed. Today, customers become confused when the experience they receive through one channel is inferior to or inconsistent with the one they receive through another. Mobile, Social and Cloud technologies have to interact with each other to produce a seamless omnichannel experience for the user. Companies have to rethink their corporate strategies, operating models and talent pool in order to stay relevant. “Disrupt or get disrupted” is increasingly becoming the new mantra.

Who are you?

  • You bring 2 to 6 years practical experience working on commercial topics within the customer technology domain and bring functional expertise in one of our key knowledge areas (CRM, CPQ, CLM, PRM, TPM)
  • You have been involved in transformation projects within the front office domain, specifically focusing on commercial topics like Sales, Marketing, Service and Pricing
  • You enjoy business challenges and are able to structure complex problems in a creative and sharp manner (e.g., using hypothesis/issues based problem solving techniques)
  • You have the ability/willingness to learn different technologies that can support your daily work as a Customer consultant (e.g., Google analytics, Salesforce, social listening tools like Coosto, dashboarding tools like Tableau etc.)
  • Just as all the other colleagues within PwC you are enthusiastic, ambitious and able to combine a sharp mind with strong communication skills
  • And, most importantly, you are fun loving and easy to work with

What's the job about?
As a Customer Technology Senior Associate in the Customer practice, you will support clients with commercial issues across the strategy to execution spectrum. Example client questions are - “How do we respond to changing customer needs and how do we adapt our organization accordingly?”, “What is the impact of digital in our company and how can we embrace it to build stronger customer interactions?”, and “How can we improve the sales efficiency and effectiveness of our sales force?”

Your work will center on customer technology and front office transformation topics. You will advise companies in the consumer goods, retail, industrial products, technology, media & telecommunications industries on questions related to commercial excellence and customer engagement. You will advise companies on creating value from customer centric technologies/concepts with a special focus on our key propositions: Commercial excellence (Lead to cash Acceleration & Partner relationship management) and Omnichannel customer engagement (Service excellence and omnichannel engagements, Data driven marketing and Brand management and strategy in the digital age).
You will conduct customer technology projects within the full breadth of the consulting field, from strategy through execution. In this position, you have the opportunity to develop your managerial & analytical skills while gaining new insights and building relationships that will benefit you for the rest of your career.

Do you aspire to bring your ideas and energy to life in this challenging, high-paced environment? Do you like to work in a multidisciplinary team that operates in an international context? Then, you might be the right match. We are looking for an ambitious and entrepreneurial Senior Associate for our Customer Practice.

What do we offer you?
Your career is yours. You decide. We offer you the opportunities. Challenging work that matters. You will receive supportive coaching and we will encourage your ambition and respect your personal choices. You will have access to a worldwide network and will share your knowledge, ideas and questions with the best professionals from your own and other disciplines. You will be valued for who you are and what you do. In an inspiring, inclusive and respectful working environment with great colleagues.

We offer you a diverse range of clients, inspiring colleagues and sufficient opportunities on attractive engagements. You will receive competitive primary and secondary employment conditions and 32 vacation days. The pension is partly premium free. PwC puts a strong emphasis on being purpose led and values driven. Prospective candidates will be provided more information during the selection process.

Who are we?
We are PwC, established in 1849. Through various mergers, we have now become a worldwide business service provider with activities in the field of Digital Technology, Assurance, Tax and Advisory. We operate in this field within a large range of sectors and clients. 

We employ 223,000 people, across 157 countries. PwC Nederland employs a total of over 5,000 people. Our relevance and purpose is ‘building trust in society and solving important problems’. This manifests itself in the way we work and who we are, guided by our values – Act with integrity, Make a difference, Care, Work together and Reimagine the possible. For more background information about us, visit our website.

Apply now!
Are you interested in this vacancy and do you meet the requirements? View our application process here or apply directly by clicking the button. We’ll get back to you within two weeks to tell you what to do next.


Information and application:


Please send your application for Customer Technology - Senior Associate at PwC in Amsterdam including your CV via our website.

Job posted

08 januari 2019
Apply Now

More information:

Willemijn Franken
t. +31 (0)88 792 1303

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Tel: 036 - 7440 136

KvK 32090652
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