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(Medior) ITSM Asset- and Configuration Manager - PwC

Locatie: Utrecht
You give functional or technical advice and proposals for the needs in our organization. You are able to explain complex functional or technical matters easily and in a communicative manner.

Do you have experience with Assets and Configuration management, preferably in a complex, international environment? You are willing to use technology to maintain the CMDB as automated as possible, have a thorough knowledge of other ITSM processes and you want to develop yourself? Then you are the one we are looking for!

Who are you?

  • You have Bachelor working and thinking level.
  • You have 3-5 years experience in a similar role.
  • You are analytical and service-oriented.
  • You have good communicative and organizing skills.
  • You have experience in creating reports and KPI's.
  • You are certified in ITIL V2011/ITIL V4 foundation and practitioner level for Asset- and Configuration management.
  • You have a broad knowledge of the IT Infrastructure.
  • You have experience in working with an enterprise ITSM system, preferably ServiceNow.
  • You have experience with functional and technical challenges within ITSM.
  • You have good knowledge of the Dutch and English language.
  • You are proactive and see new developments and improvements within the focus area.
  • You can work independent and you are a team player.
  • You are prepared to take part in the major incident management availability shift (one week in a month).

What does your work look like?
In this challenging position, you will be given the responsibility for optimal service within your focus area. You have a passion for the profession and you set high quality requirements. You set the standards in the field of Asset- and Configuration management. You are able to think and collaborate with colleagues. You give functional or technical advice and proposals for the needs in our organization. You are able to explain complex functional or technical matters easily and in a communicative manner.

You work in a team with enthusiastic colleagues. Of course you can also work independently. You will work closely together with Asset- and Configuration librarians in the area of logistics, onsite support, operation teams and projects. You participate in global councils to optimise process and tooling.

What do we offer you?
Your career is what it is: yours. You decide. We offer you the opportunity. On challenging work that matters. To get the most out of yourself. To help build trust in society and deliver on solving important problems. You are intensively guided and there is room for your ambition and own choices. You have access to a worldwide network and share your knowledge, ideas and questions with the best professionals in your field and other disciplines. You are appreciated by who you are and what you do. In an inspiring, inclusive and respectful work environment with nice colleagues. You get excellent training opportunities. You work in a modern "Activity Based" environment, where the workstations are tailored to different activities. You become part of an international consultancy organization. You play an important role in leading transformation processes. You will receive excellent primary and secondary benefits. 

Your location is the Utrecht office. However, work visits to other PwC Europe offices (like Amsterdam and Dusseldorf) could be part of this position.

Who are we?
We are optimizing the IT application landscape within PwC (NL, Europe & Global). For this optimization, think of integration, end-user efficiency, automation & optimization of support (functional & technical), we are looking for a medior ITSM Asset - and Configuration manager for the Dutch firm with the ambition to grow within his/her expertise.

You are part of the ITS EUS Quality department within the Dutch PwC IT organization. You are responsible for the Asset & Configuration management process, which includes maintaining the information about the assets and configuration items within PwC ITS NL. The ITS EUS Quality teams has the following responsibility areas: Application portfolio management , Asset- and Configuration Management, Incident Management, Problem Management, Change Management  and Request fulfillment.

At PwC Nederland, more than 5,000 professionals work closely together from different locations. We offer you plenty of opportunities, for both subject matters as personal, to get the maximum from yourself and your career. Discover, network, develop yourself and make an impact. Then we guarantee you a varied job in a pleasant and collegial atmosphere. We are aware of our social responsibilities and act accordingly. We do this with an eye for personal differences and the development of your specific talents.

Apply Now!
Are you interested, you meet the job requirements and you are an EU citizen? View our application procedure here or go directly to the 'Apply' button before November 30, 2019. If you submit your application, you will receive a message about the progress within two weeks.


Information and application:


Please send your application for (Medior) ITSM Asset- and Configuration Manager at PwC in Utrecht including your CV via our website.

Job code:


Job posted

07 november 2019
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More information:

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Nienke Smit   Pieter Lammers
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