Why IT communications fail to communicate

Never confuse documentation with communication. The purpose of documentation is to remind, not to communicate.

One of my client’s business analysts solicited my opinion: “Is this a good specification document?” he asked.

Long ago I’d learned — the hard way — the wisdom of the adage “When someone asks for advice, they’re usually looking for an accomplice.” So I answered his question with a question of my own, asking him why he had asked.

“I gave this to a developer, who told me it was a bad spec. So I wanted your opinion.”

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